Careers

Client Relationship Manager

Key Responsibilities:

• Act as the primary liaison for assigned clients—handling inquiries, following up on orders, and ensuring satisfaction
• Build strong, trust-based relationships with retailers, wholesalers, and private label clients across the U.S.
• Learn and understand our jewelry collections, custom capabilities, and production timelines (full training provided)
• Communicate clearly and professionally by phone, email, and video
• Work closely with internal teams (production, shipping, design) to ensure accurate and timely order fulfillment
• Identify opportunities to upsell, introduce new collections, and grow client accounts

What We’re Looking For:

• Excellent verbal and written communication skills
• A friendly, proactive attitude and natural ability to build rapport
• Interest in jewelry, fashion, or design (previous experience is a plus, but not required)
• Previous experience in a client-facing or account management role preferred
• Strong organizational skills and attention to detail
• Comfortable using CRM software and basic productivity tools (email, Excel, etc.)
• Must be authorized to work in the U.S.

Bonus If You Have:

• Experience in the fashion, accessories, or jewelry industry
• Familiarity with B2B sales or working with retail clients
• Fluency in multiple languages